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Cloud Traveler Agency is committed to protecting your privacy and respecting your personal data. This policy explains what information we collect, how we use it, when we share it, and the choices available to you when using our website and services.
1) Information we collect
a) Information you provide
- Name, mobile number, email address
- Booking and service request details (destination, dates, number of travellers, travel preferences)
- Billing or payment details (where required, and via our payment provider)
b) Information needed to complete travel services
- National ID, iqama or passport number, nationality, date of birth
- Visa details or documents required by the competent authorities
- Health data or medical reports only where you request medical travel, and with your explicit consent
c) Technical usage data
- IP address, device and browser type, pages visited, time and duration of the visit, referral source
- Error logs and performance analytics used to improve the site
2) How we use information
- Providing our services and fulfilling your requests (flights, hotels, cruises, private aviation, visas and others)
- Contacting you about your booking, updates, changes or procedural requirements
- Improving the site experience, service quality and content relevance
- Sending offers and marketing notices where you have consented, with the ability to unsubscribe at any time
- Meeting legal and regulatory obligations and protecting the rights of Cloud Traveler and its clients
3) Sharing information with third parties
We do not sell your personal data. We share it only to the minimum extent necessary, in these cases:
- Booking-related suppliers (airlines, hotels, cruise lines, transport companies, private aviation operators) in order to deliver the service
- Electronic payment providers, to process payments securely
- Visa authorities, accredited centres and government bodies when submitting visa applications or as regulations require
- Technical and operational service providers (hosting, analytics, security), subject to confidentiality obligations
- Where required by law or by order of a competent authority
Data-sharing requirements can differ by destination, service type and supplier.
4) Cookies
- Operating certain site functions and improving performance
- Analysing visitor behaviour to improve content and usability
You can control cookies through your browser settings. Disabling them may have a limited effect on some site functions.
5) Protecting and retaining information
We apply appropriate organisational and technical measures to protect your data against unauthorised access, misuse or loss.
We retain your data for as long as it is needed to deliver the service or for regulatory, legal or accounting purposes, after which it is deleted or anonymised in line with applicable regulations.
6) Your rights over your personal data
Under the Saudi Personal Data Protection Law, you have the right to:
- Be informed how your data is collected and why it is used
- Access the personal data we hold about you and request a copy
- Request correction of your data where it is inaccurate or incomplete
- Request destruction of your data once it is no longer needed, subject to our regulatory obligations
- Withdraw your consent to processing at any time, without affecting processing carried out beforehand
To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before acting on a request.
7) Marketing and unsubscribing
We only send marketing messages with your consent. You can unsubscribe at any time using the link in the message, by replying "STOP" to a WhatsApp message, or by contacting us directly.
Unsubscribing from marketing does not stop operational messages about your existing bookings, such as confirmations or schedule-change alerts.
8) Transfers outside the Kingdom
By the nature of travel services, fulfilling your booking may require transferring some of your data to parties outside Saudi Arabia, such as hotels, airlines, embassies and operators at your destination.
Transfers are limited to the data necessary to deliver the service and are made in accordance with the applicable regulatory controls in the Kingdom.
9) Children's privacy
Our services are directed at adults. We collect a minor's data only as part of a family booking made by a parent or guardian, and only to the extent needed to complete it (such as name, date of birth and passport number).
If you believe a minor's data has been provided to us without authorisation, contact us and we will act on it.
10) Changes to this policy and contacting us
We may update this policy from time to time to reflect changes in our services or in applicable regulations. The last-updated date appears at the top of this page, and we recommend reviewing it periodically.
For any question about this policy or your personal data, contact us using the details below.
